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In the news……GP Practice Receptionists
We were saddened to hear the news story last week about GP practice receptionists. It is a concern for everyone if some patients are at risk because they are put off asking for help because of questions asked by the reception team.
Like many practices, we’ve introduced initial screening questions when a patient calls for an appointment. This is to help match the patient to the right care and support from the right person. Our patients tell us how important it is to see their own GP and we try to ensure continuity as much as we can. Patients also tell us though that at times when their needs are urgent they do not mind which clinician they see.
Patients at the Medical Centre now have access to support from a GP, Advanced Nurse Practitioner, Clinical Pharmacist and Primary Care Nurse for Older People who can help with many general queries.
Modern healthcare is increasingly complicated with a larger population, more complex patients with greater heath needs yet hardly any more doctors – a national problem. Resources are a problem with General Practice receiving only 9% of the NHS budget despite handling 90% of patient contacts but, as documented within the press, there is a national shortfall in doctors (especially GP’s) and nurses.
We’ve taken a bold and measured step in our extended healthcare team. From our practice nurses, healthcare assistants, to our nurse practitioners and our clinical pharmacist, we’ve opened up our practice to a broader range of people all of whom have different skills and areas of expertise. We try, via mechanisms including the Patient Participation Group to reassure our patients that they are in safe hands and celebrate the skills within this broad group of professionals. As a practice we’ve really been able to help patients in a completely different way through employing experts in for example medicines, women’s health and older person’s health. The Future NHS has changed forever, and for the better, with these allied health professionals.
Our patient advisors, or receptionists, are an important part of the team. They work hard not to block patients and the news will be upsetting to our team members who are fully committed to providing great care. We’ve entrusted them to ask questions when a patient calls to be your expert helper and to book you with the best person to see at the best time. The questions also help the clinical team to prioritise those urgent queries that come through on the day.
Even on a quiet day a duty doctor could have 50-60 calls to make ranging from a medication query to a cough or cold to an urgent home visit for a palliative care patient. That doctor has to make a judgement on which call to make first and the basic information that is captured by the patient advisor really does help them make a critical decision.
At any time a patient can refuse to share information. Our team are trained to gently explain why the questions are asked and not to force a patient to disclose something they don’t want to. Our patient advisors are also trained in the importance of data protection and that information that is shared with us is in utmost confidence. We are proud of our team who work hard everyday to help the hundreds of callers each day get booked with the right health care professional.
We are worried about the report and want to reassure patients about why questions are asked. We also want to share that we are proud of all of our team and the work we do to help manage tight resources and still provide excellent care. Many of the team will be worried as well. Please give them a smile and recognise the tough job they do.
This vaccine protects against influenza. As protection from the vaccine gradually decreases and flu strains change over time a new vaccine is made each year and people at risk of flu are encouraged to be vaccinated every year. Vaccination sessions usually start from the end of September.
Who needs it:
all people aged 65 years and over
all pregnant women
those with a long-term health condition (over 6 months of age);
Chronic chest conditions, including COPD and moderate to severe asthma
Chronic heart disease
Chronic kidney disease from stage 3
Chronic liver disease
Chronic neurological disorder, including stroke
Suppressed immune system
Frontline health and social care workers and members of recognised voluntary organisations who provide planned emergency first aid at organised public events
People living in long stay care homes or care facilities
In Wales from 1 September 2013 the first phase of a childhood flu vaccination programme for all children aged 2 - 16 years was commenced with the second phase starting in 2014.
The flu vaccine offered to most children in programme is a nasal spray flu vaccine which is given as a quick painless mist up each nostril.
For the 2016-17 flu season, the nasal spray flu vaccine will be offered to:
all children aged 2 and 3 and 4 years old on 31 August 2016 through GPs
all children in reception class, and school years 1 and 2 through school health services.
Gradual implementation of the programme to include all children aged 2-16 years is expected to follow over subsequent years.
Flu vaccination clinics are now open for winter 2016.
If you are eligible, please contact reception to book an appointment.
If you are under 25 and starting university for the first time,
you need to get the free MenACWY vaccine
from your GP as soon as possible.
It protects you and helps stop the spread to others.
Ideally first year students should arrange to get MenACWY from their GP at least 2 weeks before they go away to study. Any first year students not immunised before they start should get the vaccine by registering with their university health centre or other GP practice.
North Cardiff Medical Centre fundraising
in aid of the Anthony Nolan Trust and
the Haematology Dept, UHW
On Friday 4th December 2015, North Cardiff Medical Centre held a fundraising day to raise money for the Anthony Nolan Trust and the Haematology Dept, UHW.
The Haematology Dept has cared for Mark, our Pharmacist, before and after his bone marrow transplant facilitated by the Anthony Nolan Trust.
Mark is in our thoughts constantly so to help show our appreciation for the excellent care he has received, we held a fundraising event on December 4th to raise money for the Anthony Nolan Trust and the Haematology Unit at the University Hospital of Wales. The day was a huge success and we raised over £1,000.
Acute Illness Clinic
We are pleased to be offering a new nursing service to North Cardiff Medical Centre. The Acute Illness appointments are offered daily for patients over 12months of age, both morning and afternoon and will give patients the opportunity to be seen regarding a single acute onset problem.
- Rashes and skin problems
- Coughs, colds, ‘flu and chest infections
- Sore throats
- Nose bleeds
- Minor injuries
- Eye symptoms
- Urinary tract infections and cystitis
- Emergency contraception
- Diarrhoea, vomiting and constipation
- Period problems
The nurses are trained to examine, make a diagnosis and have access to the on-call doctor should a prescription be required. We hope that you will find these appointments a helpful addition to the provision of services at North Cardiff Medical Centre
Change of Details
It is important that we hold the correct information for all of our patients so if you have moved house, changed your telephone number or your smoking status has changed, please update us using the link below.
Update contact details
Yellow Fever Centre
We are a Yellow Fever centre for the immunisation of patients and non-patients who will be travelling to countries where Yellow Fever is a high risk.
Find out more
My Health Online
My Health On Line is a new online service brought to you from NHS Wales and offers patients the convenience to book appointments and order repeat prescriptions online.
If you wish to register to use the My Health On Line Prescription Service please click the link below or call to the Surgery to request a My Health Online Account Form. Please bring proof of identity documents with you.
Proof of Identity is necessary to protect patient confidentiality. Identification documents should confirm your full name, residential address and date of birth. Ideally this will include photo ID such as a passport or new style driving licence and an appropriate household bill.
North Cardiff Medical Centre
The doctors and staff at North Cardiff Medical Centre are proud to offer the highest standard of patient-centred healthcare. We are a progressive primary care organisation focused on providing high-quality services and care for our patients.
The practice is a general partnership comprising of five GP partners. We work from two sites: Excalibur Drive and 67 Thornhill Road and are recognised as a leading Undergraduate 'Training practice' affiliated to the Wales College of Medicine Cardiff to provide undergraduate education.
We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
Do You Wear A Hearing Aid?
If the answer is YES, we have an induction loop system at our Excalibur Drive site and a portable system at Thornhill Road. If you wish to utilise the portable facility, please advise when you telephone or attend reception.
Car Parking at Sainsbury's
We have an agreement with Sainsbury's that entitles our patients to park in the car park for the duration of their business with the practice. Should you have any difficulty, please inform reception in the first instance.
(Site updated 24/10/2016)