We are continuously monitoring our appointment systems with the aim of improving access to all of our clinical team. Our appointment procedure is as follows.
Booking routine/pre-bookable appointments - phone us after 1.30pm
To book a pre-bookable/non urgent appointment simply call us on 029 2076 4444 after the above time.
Pre-bookable appointments are available on a Tuesday, Wednesday and Thursday for the following week (i.e. Tuesday for the following Tuesday, Wednesday for the following Wednesday, etc).
THESE PRE-BOOKABLE APPOINTMENTS WILL BE AVAILABLE FROM 1.30PM ON THE RELEVANT DAY AND ARE BOOKABLE BY CALLING THE SURGERY. PLEASE DO NOT CALL BEFORE 1.30PM AS THE PRE-BOOKABLE APPOINTMENTS WILL NOT BE AVAILABLE BEFORE THIS TIME.
Appointments on a Monday & Friday are bookable on the day only. We are aware that continuity of care is important to all and we will assist you with an appropriate alternative clinical team member should your clinician of choice be unavailable. Patients are reminded that appointments are 10 minutes long and are for one condition only.
Acute/Non routine appointments - Phone us between 08:00 - 10:30
These will be available on the day and will be booked with the duty team of Nurse Practitioners and GP's. Patients will be asked the nature of their problem to enable the clinical team to deal with the most urgent cases first. If you require a non-routine appointment after 10:30 your enquiry will assessed over the telephone by the duty team. Alternatively you can call us back the following day between 08:00 - 10:30 for a non-routine appointment.
Patient's under the age of 16 - Acute Appointments
It is the policy of North Cardiff Medical Centre that should a patient under the age of 16 require an appointment on the day they will receive one. This may be during a routine clinic or, should the routine appointments be fully booked, will provided by our on-call/emergency support doctor.
67 Thornhill Road Surgery - Queuing for Appointments
We have noticed an increase in people queuing for appointments at our Branch Surgery (67 Thornhill Road), awaiting the opening of the doors to try and book an appointment in person.
We are unable to make any bookings for appointments in this manner at the Branch.
Appointments should be made by telephoning the surgery during normal business hours (phone lines open from 8am). This is the most effective way of getting an appointment.
Queuing outside Excalibur Drive Surgery does not guarantee an appointment either as our team will have been taking calls for 30 minutes prior to the doors opening. This means that the likelihood of there being routine appointments at this time will be slim and you will be advised to contact the surgery the following day.