North Cardiff Medical Centre - Support to Out of Hours Service.
Appointment Request Update - 20/12/2021
We would like to advise our patients that, due to the rapidly increasing numbers of covid-19 cases across the area we have had to make the difficult decision to change our appointment protocol.
With immediate effect, ALL appointment requests will now be triaged via telephone with a clinician. If a clinician then needs to see you they will invite you to the surgery, during the call, for a face to face appointment.
This is to protect our staff and patients as we go through these challenging times.
IMPORTANT INFORMATION - VISITING NORTH CARDIFF MEDICAL CENTRE
The health and safety of our patients and staff is paramount here at North Cardiff Medical Centre. We therefore kindly request that all patients and visitors to the surgery arrive wearing a suitable form of facial protection.
We are unable to provide this protection at the surgery. Patients will need to source their own.
Failure to adhere to this request may result in individual/s being denied entry into the building.
All patients are reminded that we are NOT able to provide walk-in appointments. Patients are triaged via telephone appointment in the first instance.
We thank you for your continued support during these challenging times.
Sore Throat Treatment
More than two thirds of sore throats are viral and will not improve with antibiotics.
In an attempt to lower rates of antibiotic resistant organisms we are trying to decrease the number of antibiotic prescriptions for sore throats.
This means that even if you are offered antibiotics you may not be able to pick them up for 48 hours.
It is hoped that this will mean antibiotics will be more effective for patients in the future and when you most need them.
Patient Update - Appointments
As some of you may have realised you can now book face to face appointments again in the surgery. We had to stop patients booking directly face to face during the pandemic although we have continued to see any patient face to face if their condition made it necessary. This was in line with government advice and was to keep all our patients safe.
However with our high uptake of covid vaccination and the opening up of many other services, we have made a decision to offer a limited number of face to face appointments each day. This number is limited by waiting room space as we are trying to keep our patients safe at all times. We will continue to offer telephone consultations, which we are aware have become very popular and, as during the height of the pandemic, if a clinician feels you need to be seen in the surgery then they will continue to make those arrangements in as safe a manner as possible. We will be keeping this under review if the number of cases rises sharply again.
We are also offering online consultations for specific conditions these include sick note requests, pill repeats, medication reviews, and the first part of asthma reviews. The forms for these are available on the practice website and will free up telephone lines for patients needing urgent appointments.
Contrary to many reports in the media, we at ncmc have actually offered 25% more appointments than before covid but, in common with all GPs across the country, we have seen a massive increase in demand. Please therefore continue to make use of the “choose pharmacy” scheme for more minor ailments and we also have appointments for a mental health liason nurse and a physio which can be booked directly via reception without seeing a GP first.
If attending the surgery, we ask that you continue to wear a facemask, and inform the staff if you have any covid symptoms. We will still see you but will make arrangements for this to be done safely.
Thank you for your continued understanding
Covid-19 Booster Vaccine
We are receiving a lot of enquiries regarding the Covid booster vaccine following on from todays announcement.
The current update is that the boosters WILL NOT be issued at North Cardiff Medical Centre.
Patients should be contacted by the Mass Vaccination Centres directly to arrange an appointment.
If it is more than 6 months since your second vaccine and you have not been contacted please call 02921 841234 to enquire about making an appointment. Please note - This is the local authority booking line and is not controlled by North Cardiff Medical Centre. We are unable to provide help and support for this number.
Please do not call the surgery to enquire when you may receive this call as we do not have this information.
"If I die it will be your fault"
“If I die, it will be your fault” is just one of the abusive comments heard by GP reception staff at the practice, as a new survey launched today shows 75% of staff across the country experience daily abuse from patients.
A new campaign video, launched today by the Institute of General Practice Management (IGPM) aims to help end all abuse towards general practice staff. The video includes real-life examples of patient interactions from practices across the UK, including:
- GP staff whose tyres were slashed by a patient who had not been able to get an appointment that day;
- A receptionist with Chinese heritage, who received racist abuse and was spat on in relation to the Covid-19 virus;
- Daily verbal threats including the common phrase: “If I die, it will be your fault”.
Research launched today shows the majority of practice staff (78%) have faced threatening behaviour, racist or sexist abuse from patients, and 83% reporting having called the police for help.
As demand for services at the practice has increased dramatically over the last year, sadly so has the amount of abuse our practice staff have faced.
We’re taking part in this national campaign to highlight the good work practices like ours are doing, and make a plea to the public to be patient with our staff, instead of attacking them. We’ve worked throughout the pandemic and have done our absolute best to support patients. We’re calling for the abuse to end now.
The survey of 571 GP practice managers showed that 83% have had to remove a patient from the surgery due to multiple incidents towards their team. Other recent research from an NHS Staff Survey showed that 14.9% of respondents had been subjected to physical violence while in work. Much abuse goes unreported and national annual data on physical assaults against NHS staff are no longer published. The ‘If I die it will be your fault’ campaign aims to raise awareness of the zero-tolerance approach to abuse and encourage all practice staff to feel confident about reporting incidents.
Covid-19 - Extended List of Symptoms and actions for patients
What is the extended list of Symptoms?
The Cardiff and Vale Test, Trace and Protect Service is asking residents to consider taking a test if they are experiencing any of the an extended list of symptoms and these are new, persistent and/or unusual symptoms for them.
The Symptoms are:
- Myalgia (muscle ache or pain)
- a sore throat
- a headache
- a runny nose
These are in addition to the three most common symptoms of Covid-19:
- a fever
- a new continuous cough
- loss/change of taste and smell.
We ask that any patients presenting with any of the above symptoms now request a Covid-19 test AS THEIR FIRST ACTION before contacting the surgery for an appointment.
If you do have an appointment at the surgery, you may be advised to carry out a Covid-19 test before a clinician will assess any further concerns you may have.
These procedures are in place to protect our staff and patients. Please do not be offended if you are asked to follow these procedures during these unpredictable times.
For further information please visit the following links:
General Practice Data for Planning and Research (GPDPR) Patient Data Collection
An increasing number of Practices in Wales are receiving communications from patients noting their ‘Dissent from secondary use of GP patient identifiable data’ either via a template letter, email or verbally. This is following a notice for NHS Digital in England for daily data collection under General Practice Data for Planning and Research (GPDPR) service.
This data service does not presently apply to General Practice’s in Wales and is specifically for those Practices providing contracted services to English residents within England.
The increasing number of requests are likely to be due the fact that English residents have until 23rd June to notify their English GP practice that they wish to ‘opt-out’ of this data collection due to start on 1st July 2021.
Patients at North Cardiff Medical Centre, and across Wales, are not affected by this service and do not need to submit any documentation to the Surgery.
North Cardiff Medical Centre Update
Message to patients
We would like to take this opportunity to thank our patients for their understanding about the changes we have had to make during this time. This has been a steep learning curve for staff and patients alike and has changed the way general practice is delivered. We believe it would therefore be helpful to share with you what these changes are and how we can all work together so that we can continue to deliver safe and effective medical care to all our patients.
All first contacts with the surgery should now be via the telephone rather than in person. Prescriptions and other paperwork can now be collected from the window rather than the desk. This is to reduce footfall into the surgery building to keep all our patients and staff as safe as possible.
Many consultations can be completed entirely over the telephone but if the clinician needs to see the patient in person then they will make arrangements for this to happen in as safe a manner as possible. It is to keep these patients safe, many of whom may be vulnerable, that we ask everyone else to use the telephone or the window.
If your clinician feels a photo will aid making a diagnosis then you will be asked to send one to our photo email address email@example.com . Please make sure all photos are clear and clearly labelled with your name and date of birth and please do not send photos to this address without having made a telephone appointment. If you are asked to send a photo then please send it as soon as possible. If the photo is necessary for diagnosis and is not received during the session when you have made the appointment then you will not be contacted and you will in effect miss that appointment. You will need to make another appointment in a similar way as if you did not attend an appointment when all consultations were face to face.
PLEASE NOTE - any photos submitted without making a prior appointment will be deleted. This email is ONLY for images requested by our clinical team.
Like many other surgeries across the UK we have noticed an increase in later presentations of cancer symptoms so we need to encourage these patients to come forward earlier and make it easy for them to do so. There has also been an increase in consultations for minor conditions. Please be aware that every patient contact whether by phone, email or e consult needs to be fitted into an appointment slot with a GP and there are no more of these than previously, so please help us to help you by only asking for a GP opinion only when necessary. Please consider whether Choose Pharmacy, an alternative health professional or over the counter medication would be more appropriate. Information on these services is available via the links below:
"Choose Well" - NHS 111 service (for information regarding Choose Pharmacy)
"Primary Choice" - Cardiff and Vale University Health Board (to help patients take the best route to treat their condition)
We want the improved access by various means to improve health outcomes for our patients but we cannot do this if this ease of access means our appointments are taken over with minor self limiting illness. Please help us to keep more appointments free for patients who should be presenting to a clinician, particularly those with serious medical conditions or cancer symptoms.
We hope this information about our new way of working is helpful and once again thank you for your understanding over the last year
North Cardiff Medical Centre Partners
The Common Ailments Service/Choose Pharmacy in Wales provides free NHS advice or treatment for a range of conditions.
If you are experiencing any of the conditions listed please phone your local pharmacy. Your pharmacist can arrange a telephone conversation with you and provide free treatment where appropriate.
Please do not visit the pharmacy without having spoken to someone first.
There are a number of local pharmacies which are able to provide this service.
Click here for further information.
Welcome to North Cardiff Medical Centre
The doctors and staff at North Cardiff Medical Centre are proud to offer the highest standard of patient-centred healthcare. We are a progressive primary care organisation focused on providing high-quality services and care for our patients.
The practice is a general partnership comprising of seven GP partners. We work from two sites: Excalibur Drive and 67 Thornhill Road and are recognised as a leading Undergraduate 'Training practice' affiliated to the Wales College of Medicine Cardiff to provide undergraduate education.
We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
Do You Wear A Hearing Aid?
If the answer is YES, we have an induction loop system at our Excalibur Drive site and a portable system at Thornhill Road. If you wish to utilise the portable facility, please advise when you telephone or attend reception.
Car Parking at Sainsbury's
We have an agreement with Sainsbury's that entitles our patients to park in the car park for the duration of their business with the practice. Should you have any difficulty, please inform reception in the first instance.